TrafficDefender Blog

The TrafficDefender blog includes news, events and articles covering online queuing

Virtual Waiting Room UX

How to Improve UX with a Virtual Waiting Room

Often when describing virtual waiting rooms or online queues, we only hear about the technical implications. However, the most important factor is the UX, or how a virtual waiting room makes visitors feel.

TrafficDefender - Fulfilment in eCommerce

Fulfilment: The Hidden Challenge of Peak Web Traffic

An influx of web traffic to a retail site can cause very public problems, potentially crashing sites and damaging the customer experience. But even if the site can handle increased demand, a virtual waiting room can help to fulfil orders as promised and meet the high expectations of consumers.

TrafficDefender - Staycations boom in 2021

Is the Staycation Industry Ready for a Boom in 2021?

As we look forward to a lockdown-free summer, albeit with international travel restrictions still in place, huge swathes of holidaymakers are looking to book “staycations” at mainland UK resorts and hotels. Will this welcome boost for the leisure industry stretch booking systems too far under unprecedented demand?

A Maintenance Page is not a Virtual Waiting Room

If you see the message “we’re busier than usual” on your favourite retail site, it’s likely the website has crashed due to traffic spikes overloading the systems, causing infrastructure failure.

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